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How saffronexch Handles Your Personal Data

At saffronexch, we take the privacy of every account holder seriously — this page tells you exactly what data we collect, why we collect it, and how we…

Data collected with your consentSecure account storageYour right to request deletionIndia-applicable jurisdictionNo third-party sale of your data

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What Data We Collect and Why

saffronexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on saffronexch, we collect the details you provide during registration — name, email address, phone number and payment identifiers such as your UPI handle, Paytm number or PhonePe-linked mobile. We use this data to verify your identity, process deposits and withdrawals,

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and keep your account secure. Transaction records are retained as required by applicable law. We do not share your personal data with third-party advertisers. Any data shared with payment processors — including UPI rails, Paytm and PhonePe — is limited strictly to what is needed to
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complete your transaction. Access to and use of this platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of the information we hold on you, or need to raise a data concern, our support…

Email Privacy Team Send your data request or privacy concern directly to our dedicated privacy address. Include your registered email and account ID so we can locate your records and respond promptly.

Live Chat Open the live chat window on saffronexch at any hour and ask to speak with the privacy or compliance team. An agent will log your request and escalate it the same session.

Support Ticket Log a formal support ticket through your account dashboard under the Help section. Privacy tickets are flagged for priority handling and tracked until your request is fully resolved.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every layer of your account — from login to withdrawal — is backed by security and data-handling practices designed to keep your personal details private.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time without losing account access.

Account Security

Your password is stored in hashed form — we never hold it in plain text. Two-factor verification is available on your account settings page and we strongly encourage you to enable it for an extra layer of protection.

Data Retention

We retain account records for as long as your account is active and for a period afterward as required by applicable Indian financial and regulatory rules. Once the retention window closes, data is securely deleted from our systems.

Third-Party Processors

UPI, Paytm and PhonePe integrations receive only the transaction data needed to route your payment — no browsing history, game history or unrelated personal details are passed to these processors under our agreements.

Your Right to Access

You may request a copy of all personal data we hold on your account at any time. Submit the request via email or support ticket; we will compile and deliver the data package within the timeframe required by applicable law.

Requesting Changes or Deletion

To correct inaccurate data or request deletion of your account records, contact our privacy team with your account ID. We will action verified requests promptly and confirm in writing once the change or deletion is complete.

Your Privacy Questions Answered

Below are the questions we hear most often about data rights, what we collect, how long we keep it, and how to get in touch. If your question is not listed here, our support team is available at any hour through live chat or email.

We collect your name, email address, mobile number and payment identifiers — such as your UPI handle or Paytm-linked number — that you provide during registration and account verification. No additional data is gathered without your knowledge.

No. We do not sell your personal data to advertisers or unrelated third parties. Data shared with payment processors like UPI, Paytm and PhonePe is limited strictly to what is required to process your transaction and nothing more.

We retain records for the period required under applicable Indian financial regulations after account closure. Once that mandatory retention window ends, your personal data is securely deleted from our active and backup systems.

Yes. Submit a data access request to our privacy team via email or a support ticket, including your registered email and account ID. We will compile your data and deliver it within the timeframe required by applicable law.

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can block or clear cookies through your browser settings at any time; this does not affect your ability to log into your account.

Contact our privacy team with your account ID and the specific change or deletion you need. We verify the request against your registered details and confirm the action in writing once it has been completed on our systems.

Yes. Transactions routed through UPI, Paytm and PhonePe pass only the payment-specific data required by those processors. Your broader account profile, game activity and personal details are not shared as part of the payment handshake.

How saffronexch Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Cookie Usage

Account Security

Data Retention

Third-Party Processors

Your Right to Access

Requesting Changes or Deletion

Your Privacy Questions Answered

01 What personal data does saffronexch collect when I register?

02 Does saffronexch sell my personal data to third parties?

03 How long does saffronexch keep my account data after I close my account?

04 Can I request a copy of the data saffronexch holds on me?

05 What cookies does saffronexch use and can I turn them off?

06 How do I request correction or deletion of my personal data?

07 Is my data protected when I make deposits via UPI or PhonePe?

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